Our Topics

In our blogs will touch on mobile and broadband communication services from various perspectives, as well as give a global perspective from the growing markets in Eurasia, to the legislative work at the EU institutions.

• Alexandra talks Eurasia

  Curious about Eurasia? Here in this blog, you will find glimpses of Eurasia - what kind of region it is, our work here, and what it's like to be a mobile operator in this geography. You will also find highlights of the countries and the...
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  The new “core family”: mother, father, child and internet

  4 March 2013

  My parents-in-law are staying with us during the first exciting weeks of my baby’s life. They both are retired and live in another city in Turkey. They have come to us with one suitcase and one laptop each. While my mom-in-law is busy most of the day...

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• Aida on Customer Satisfaction in Eurasia

  This blog is about Customer Satisfaction – “The Art of Making People Happy”. Multicultural Eurasia is the unique region where I, from my base in Azerbaijan, will be exploring customer satisfaction issues. Emerging markets, world of...
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  Individual Customer Approach

  4 March 2013

  In my previous blog post about ROI in Customer Satisfaction, I mentioned that I liked the individual approach topic in customer service nowadays. In fact, analyzing the recent trends in Customer Care you can’t help but feeling a strange deja-vu....

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• Phillip on the business of Brussels

  The focus of my work is looking at issues that affect both the short term business needs of TeliaSonera and also the long term viability of the telecoms sector. In my weekly blog I will share some thoughts and insights into the current...
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  A discussion on M2M in Brussels

  17 May 2013

  This week TeliaSonera along with the TeliaSonera Institute at the Stockholm School of Economics in Riga brought together stakeholders from across the board to discuss the ever growing field of M2M. The seminar was part of an on-going approach from...

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• Priya's thoughts on Innovation

  Innovation – from good to great.  The last 100 years have shown increasing innovation aided by communications – and innovation in communication itself. I believe the leaders of the future are those that are smart, transparent, brave and...
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  The Theory of Natural Innovation

  8 May 2013

  Somewhere over a period spanning nearly four billion years, a single cell became over 8.8 million species   of which one species is Tweeting, Facebooking and Instragramming like never before.   The amount of divergence across all the species on our...

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