Our vision of a world-class service company with customer experience at the core is always taken into account in the recruitment, training and development of our people. As we operate in a constantly changing business environment, our success depends on our ability to continuously develop our employees’ skills, knowledge and experiences. We aim to inspire people towards high performance with strong focus on feedback and development. Today, we have a TeliaSonera group common job portal used in 20 countries.
Recruitment
We value business minded people with a strong customer focus, people that team up to make the business happen across borders. We want to attract and recruit people that through a strong drive, a positive attitude and an innovative mindset can create business opportunities. For employees with ambitions and willingness to relocate to other countries, we have international career opportunities within the group.
Performance Management
Professional leadership is a key to motivate and lead our teams to innovate and develop customer-friendly solutions. Therefore, managers at every level are setting individual objectives linked to strategic business goals and providing frequent feedback to each employee.
Through our performance management process we stimulate motivation and offer opportunities for employees to develop and grow, which optimizes performance and in turn helps the organization to progress. The purpose of performance management is to ensure that every employee knows and understands how he or she can contribute to business success.
Individual development
To stay ahead of competition, TeliaSonera has constantly developed the business through different competency shifts. As a result, there is a solid history of career-long learning among TeliaSonera’s employees.
In a rapidly changing business environment, it is essential that our employees ensure that innovative solutions are based on profitability and sound judgments. We have therefore invested in further developing business acumen skills among our specialists and leaders. Current examples of initiatives to strengthen competencies, especially focusing on our business capabilities for the future.are:
- IT/IP Business Program Enables a number of TeliaSonera’s key individuals to better understand customer businesses and identify how TeliaSonera’s products and services can be used to improve the core business of our customers. It explores current and future business positions and the strategic challenges of the telecom industry and TeliaSonera.
- TeliaSonera Business Acumen Supports the participants’ capability to better understand the business challenges and provide a basis for sound judgements and accurate decisions, with business innovations with profitable growth as a target.
- Coaching for Performance Targets middle managers and equips them with tools to coach and challenge performance gaps among individuals and teams to enhance a high performance culture.
- Managing and Leading Change The objective is to help middle managers understand how people and organizations react to change, and how to effectively manage organizations through times of change, while coping with ambiguity and fragmentation.
- Essentials of Management Develops our First Level Managers to leverage greater employee contribution in achieving TeliaSonera’s strategic objectives and to empower their capability to lead high performing teams.
Read more about our employee relations in the Corporate Responsiblity report 2010