Wherever we operate, we act as a local company, identifying and working with local business risks and opportunities. We support international standards on human rights, labor conditions, the environment and anti-corruption. We aim to be a clean company and a good corporate citizen, living by the letter and spirit of the law. Our conduct has earned us a reputation of trust and reliability in all countries where we operate, contributing to a long history of success in our business.
The TeliaSonera Code of Ethics and Conduct represents our commitment to conduct our business in a responsible way, and provides guidance on how to interact with different stakeholders; customers, business partners, competitors, co-workers, environment, shareholders, governments and regulatory bodies, as well as with the local communities in which we operate.
This group-wide Code of Ethics and Conduct was launched in 2010 as a result of a process initiated in 2008 by the Group Management, replacing former CSR policies. It is available in 21 languages to facilitate dissemination and understanding throughout our operations across our markets.
The Code builds on our mission, vision and shared values, and translates into conduct in day-to-day operations. Our employees strengthen and uphold our reputation through their actions. They are encouraged to voice concerns and highlight examples of good practice, and to report misconduct and violations.
Privacy Policy and Supplier Code introduced in 2011
A Group Privacy Policy was introduced in early 2011 to strengthen our processes for careful protection of customer privacy and network integrity.
A new Supplier Code of Ethics was also introduced in the same year, with provisions on human rights, safe and fair working conditions, environmental management and ethical standards. It shall apply in all relations with suppliers where TeliaSonera Group Procurement is involved.
A specific Group instruction for senior management directly involved in financial reporting was also introduced in 2010. It specifies, for instance, the principles for financial reporting, internal controls related to financial reporting and conflict of interest situations.
The whistle-blowing function has been made more visible internally within TeliaSonera. Employees can report misconduct in their native language and an employee who files a report in good faith shall be safeguarded against any form of retaliation, discrimination or penalty. In the countries where it is legally permitted, the reports can also be sent anonymously.