TeliaSonera’s services contribute to a more open and digitally inclusive society by providing possibilities for more people to communicate in better and easier ways. It is important for us to be regarded as a responsible employer, a good corporate citizen, and a company that meets globally recognized standards. Corporate Responsibility (CR) is embedded in our business strategy and forms a part of every employee’s daily work.
Our vision is to be a world-class service company and contribute to a world with better opportunities for people and businesses. This also means that we have to deal with important and sensitive issues in our daily work. We have identified the Corporate Responsibility (CR) risks and opportunities, and act locally in all our markets to address those. The TeliaSonera Code of Ethics and Conduct is the foundation of our CR work. Together with our vision and values , it forms the basis for each and every TeliaSonera employees’ conduct in day-to-day-operations.
A good corporate citizen
We depend on our employees to implement our principles into every day actions. By being responsive to the expectations of our stakeholders, TeliaSonera has earned the reputation of being a responsible employer, a good corporate citizen and a company that meets globally recognized standards.
TeliaSonera is committed to bridging the digital divide by developing infrastructure and services that are accessible across all our markets. We act in a responsible way, based on a firm set of joint values and business principles. We take pride in making our competence and services available to people within all of our markets.
To find out more about our stakeholder relations, visit the Customers, Employees, Suppliers, Society, Environment and Owners and investors sections.
Key CR achievements in 2010
Investments to expand coverage TeliaSonera invested SEK 14,934 million, during 2010, to expand coverage and improve connectivity where people live, work, travel and spend their leisure time.
Implementation of the Code of Ethics and Conduct. Our Code of Ethics and Conduct was rolled out across the Group, and translated into 21 languages.
Introducing a new Supplier Code The new Supplier Code is applied in all supplier relations where TeliaSonera Group Procurement is involved.
Group Privacy Policy The policy clarifies TeliaSonera’s commitment to protecting user privacy and includes provisions on issues such as data collection, responding to inquiries and privacy risk assessments.
Increased customer satisfaction Extended Performance Satisfaction Index (EPSI) was conducted in nine countries. The overall group average satisfaction score reached 70.2, up from 69.5 the previous year.
Prevention of child abuse We adopted Group Instructions on Fighting Child Sexual Abuse and Limiting Erotic Content Offerings, which includes guidance on how to report on child sexual abuse images.
Working together towards digital inclusion We continued to involve society to increase digital inclusion with various initiatives, such as the Eurasian conference on “Mobile Communications for Social Change” in Azerbaijan, the first of its’ kind.
Employees at the core of success We have strengthened our employees by continued implementation of the performance management process, arranging training sessions on the Code of Ethics and Conduct and strengthening the whistle-blowing system.
Reduction of environmental impact An initial estimation revealed a potential annual energy saving of at least 16 GWh. The proportion of renewable electricity across the group increased somewhat, to 67 percent.
To find out more, read TeliaSonera’s CR Report 2010