In our blogs, you will find our thoughts on the telecom business from various perspectives. Our bloggers are working in TeliaSonera and are influential in their respective business areas. Their global expertise and knowledge span the mobile and broadband communication services, to the legislative work at the EU institutions and the growing markets in Eurasia. We can promise you interesting facts and insights describing the complex, challenging and highly interesting world of TeliaSonera. e3a4eccf-361d-46ec-8db7-8281b4845fb4http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=17&entryId=192phillip.malloch@teliasonera.comThis week TeliaSonera along with the TeliaSonera Institute at the Stockholm School of Economics in Riga brought together stakeholders from across the board to discuss the ever growing field of M2M. The seminar was part of an on-going approach from TeliaSonera in the Brussels environment to address issues that are not necessarily a legislative dossier but more aim to improve the knowledge and understanding about the direction of the industry and emerging trends. The presentations from the...Fri, 17 May 2013 18:35:24 +02002013-05-17T18:35:24+02:007016444f-9c13-48ae-b720-9c74b76d07d2http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=5&entryId=191priya.sawhney@teliasonera.comI watched an interesting video the other day, where the Head of Online Services for the UK Parliament spoke as the keynote on a Digital Knowledge day in Sweden. You can watch her full speech here http://www.search-integration.se/digital-knowledge-day/  and I think she is spot on with her comment about “..the Internet’s going to be embedded in every part of our world”.  We live in an increasingly digital world. Time spent reading paper books is now spent on Facebook. Pictures can be found on...Thu, 16 May 2013 14:46:48 +02002013-05-16T14:46:48+02:0019bb35d3-0e17-4bcc-8134-1975850c0429http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=5&entryId=190priya.sawhney@teliasonera.comSomewhere over a period spanning nearly four billion years, a single cell became over 8.8 million species   of which one species is Tweeting, Facebooking and Instragramming like never before.   The amount of divergence across all the species on our planet is extreme, and I find myself fascinated by the innovations in nature and all we can learn from them to create innovations in our own world. Take, for example - how did the hummingbird evolve? Or, to generalise, how do new species emerge? Ma...Wed, 08 May 2013 23:00:14 +02002013-05-08T23:00:14+02:00734dc00c-db69-48fc-8698-c774508ea9c6http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=17&entryId=189phillip.malloch@teliasonera.comI have been following the 3D printing industry with a huge level of interest over the past few years and it really has started to enter a more commercial and less theoretical/Industrial space. Recently I read two pieces of news which when combined, really challenged my thoughts and feelings about control, practices and values. The first piece of news was from Staples , the large retail chain announced that it would stock 3D printers for general sale, this is great news and I am really intrigu...Mon, 06 May 2013 11:42:36 +02002013-05-06T11:42:36+02:00a46eb079-8518-4365-86f7-4430ebd42f45http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=5&entryId=188priya.sawhney@teliasonera.comA country’s wealth is created through its natural resources, its manufacturing capabilities and its knowledge base including skills and services that can be exported. In an era of increasing consumption and increasingly qualified entrants into the job market in developing countries, already developed nations find themselves struggling to maintain competitiveness. Goods that were once exported are now imported (yesterday I ordered a personalised coffee cup as a gift for  a friend to my home in...Wed, 01 May 2013 19:58:29 +02002013-05-01T19:58:29+02:003153adac-da47-4f5b-a19b-5ee27c4515dehttp://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=17&entryId=187phillip.malloch@teliasonera.comWe've all spoken for many years about the great changes to our lives if we could control our homes from the office at the touch of a button, turn on the heating before we get home or check that our energy use is as efficient as possible. The digital life has long been championed as not just a convenience but as necessity in a world where time, natural resources and sadly sometimes security are increasingly scarce. It was with interest this week that I read AT&T’s recent announcement about the...Mon, 29 Apr 2013 09:28:12 +02002013-04-29T09:28:12+02:003e858af5-e900-4140-92ce-bc9c07f6c752http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=5&entryId=186priya.sawhney@teliasonera.comOne of the things I like best about my work is the variety of the content and the different people I interface with. Breakthroughs in TMT (Telecom, Media and Technology)  have changed the way we live and work - and I find it to be for the better! This week: On Monday  morning I participated in our weekly meeting that is run by video between our offices in the center and south part of Stockholm. The ability to participate by video saves me nearly an hour of commuting time up  and down from our...Wed, 24 Apr 2013 22:19:39 +02002013-04-24T22:19:39+02:00a753afc3-c489-4894-b362-967e902920a5http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=5&entryId=185priya.sawhney@teliasonera.comEvery marketer and MBA has read Kotler on marketing – and how marketing became important once the economy moved from being a seller’s to a buyer’s market. Telecoms has become an increasingly converged and competitive playing field, with systems integrators and OTT (Over the Top) players entering the market space. In advanced TMT (Telecoms, Media and Technology) markets with highly knowledgeable and networked customers this is indeed now a buyer’s market and sets demands for premium price...Wed, 17 Apr 2013 22:41:59 +02002013-04-17T22:41:59+02:00e005a724-74ea-486b-808b-d94c74fa08c2http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=17&entryId=184phillip.malloch@teliasonera.comThis week the world was shook by a terrible incident at the finish line of the Boston marathon; two devices explode with devastating consequences. When incidents such as this happen it is really apparent now that the way most of us ‘interact’ with a story such as this has dramatically changed. Only just over a decade ago I remember being glued to the rolling news coverage of the September 11 th atrocities in New York City, I was huddled around a TV screen at home with my family and I know...Wed, 17 Apr 2013 19:18:59 +02002013-04-17T19:18:59+02:0000ee7d67-9b38-4c01-80b4-8053e004c0adhttp://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=5&entryId=183priya.sawhney@teliasonera.comMy colleague Niklas Henricson put together a picture recently that I feel expresses the last 48 months in our society's communications space quite well:   And after sharing this picture with me Niklas talked about watching some sport (football?hockey? something…I tuned out a bit on the sports enthusiast part) on his mobile phone with live play, due to 3G speeds. I don’t remember what sport it was that had Niklas so enthused, but being a communications nerd I myself got enthused thinking about...Wed, 10 Apr 2013 21:41:43 +02002013-04-10T21:41:43+02:007a333989-352d-4a52-a2c9-b71d3f17ad46http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=17&entryId=182phillip.malloch@teliasonera.comThis week’s tech news was dominated by Facebook’s announcement of its new ‘home’ product which is a collection of Apps that sits over your Android home screen to constantly show your Facebook content and allows you to access Facebook service straight from your home screen. This announcement got some serious coverage and many about the rights and wrongs of what it does or doesn’t do. It was less about its features for me and much more about the future of interaction with our devices, are we...Mon, 08 Apr 2013 17:14:37 +02002013-04-08T17:14:37+02:005887e28a-2b1d-4446-ab37-e80868e87ce5http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=5&entryId=181priya.sawhney@teliasonera.comI was on a phone call today related to a project where I am both part of the project steering team and also part of the project execution team. During the call I took on both roles – a couple of times setting requirements from the steering group and once giving a status update on my own sub-project. It got me thinking about how our increasingly networked organisations and changing ways of working demand new capabilities: The capability to work flexibly across borders and to assume different...Wed, 03 Apr 2013 21:24:24 +02002013-04-03T21:24:24+02:0024368199-bec2-42e8-a3de-4b6bb42590a5http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=17&entryId=180phillip.malloch@teliasonera.comThe European Council has just recently made a bold and important decision, empowering the Commission with a task and it is by no means a straightforward one: “… The European Council notes the Commission's intention to report well before October on the state of play and the remaining obstacles to be tackled so as to ensure the completion of a fully functioning  Digital Single Market by 2015, as well as concrete measures to establish the single market in Information and Communications Technolog...Wed, 27 Mar 2013 11:27:37 +01002013-03-27T11:27:37+01:0069b89384-c8f9-4837-9d72-5d668de04e85http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=5&entryId=179priya.sawhney@teliasonera.comLast Saturday was Earth Hour. If you observed it, did you manage to leave all your gadgets alone for that hour? I was forced to, because I had managed to drop my iPhone in the kitchen sink under running water and, as a dear friend observed, unfortunately iPhones  cannot swim....Working in the telecoms industry as I do, I have both personal and business connected devices around me wherever I am – so I still had my laptop, iPad, and 3 old phones lying at home I could fall back on. Yet the...Tue, 26 Mar 2013 21:56:35 +01002013-03-26T21:56:35+01:00ce89851a-ae32-45be-a6b6-d98430c90454http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=5&entryId=178priya.sawhney@teliasonera.comWe recently received the results of our annual Smart Company survey, that is part of our Thought Leadership partnership with Cisco Systems AB in Sweden. This year in addition to seeing the phenomenal growth of social media and continued penetration of virtual meeting services (Webex, video/Telepresence et al) into the business segment, we also saw the increasing awareness of growing global competition and the need to be more innovative. We took several questions related to Innovation, below a...Wed, 20 Mar 2013 22:36:01 +01002013-03-20T22:36:01+01:007ec56ae0-ab29-416f-94ed-f6cc66191cc5http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=17&entryId=177phillip.malloch@teliasonera.comAnyone who has even the slightest need to keep up to speed on European policy will know that data protection and privacy are a huge topic of debate right now but as readers of my blog will be aware I sometimes take issue with the fact that regulation tends, at times, to take a static view of the world. We often regulate today’s unanswered questions instead of regulating a guiding set of principles for the future. This got me thinking about Privacy and what does it mean for the likes of you an...Wed, 20 Mar 2013 12:10:54 +01002013-03-20T12:10:54+01:00e667a281-0e11-4a8e-92e1-b857569ada00http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=5&entryId=176priya.sawhney@teliasonera.comI recently misplaced the password to my Apple Appstore account. After several wrong attempts on my iPhone a little popup came up that said “it looks like you need help with your password” with instructions on what to do. That in itself is no big deal. What I found fun was that the popup came with a little heading called iForgot… Those little touches in the iPhone come together to make what I consider the “wow factor”. The Urban Dictionary defines wow as “A set of properties belonging to an...Fri, 15 Mar 2013 14:23:12 +01002013-03-15T14:23:12+01:00979d286b-7237-4d6f-9ac0-3f93b0f9a09chttp://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=17&entryId=175phillip.malloch@teliasonera.comA theme which has been really getting some attention lately has been that the troubles or the triumphs in different broadband markets and the telecoms sector and the notion that they are being either dealt a killer blow or a helping hand by differing policy approaches accross the world. One trend which has certainly become very popular to discuss is that the USA has transformed itself from underperforming, sleeping giant to LTE hotbed and Europe has gone from the fountain of prosperity in the...Mon, 11 Mar 2013 17:55:16 +01002013-03-11T17:55:16+01:00e710e9a0-cae7-4f8d-9436-a50385ab9ee7http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=9&entryId=174alexandra.akkirman@finturholdings.comMy parents-in-law are staying with us during the first exciting weeks of my baby’s life. They both are retired and live in another city in Turkey. They have come to us with one suitcase and one laptop each. While my mom-in-law is busy most of the day helping me out, my father-in-law has more time to himself. He starts his day with an early breakfast and opens his laptop. First goes Facebook, then newspaper portals. At a later hour he does a “follow up” of some of the developments he has learn...Mon, 04 Mar 2013 19:44:24 +01002013-03-04T19:44:24+01:00f57e4a95-2eef-4558-95e0-0b6c69f8b2bfhttp://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=46&entryId=173craide@azercell.comIn my previous blog post about ROI in Customer Satisfaction, I mentioned that I liked the individual approach topic in customer service nowadays. In fact, analyzing the recent trends in Customer Care you can’t help but feeling a strange deja-vu. Organizations came to the point that good old customer approach wasn’t that bad, and most of different trends and automation of last decades wasn’t always the most successful ones. For example, IVR (interactive voice response) was such a big issue for...Mon, 04 Mar 2013 09:42:06 +01002013-03-04T09:42:06+01:001a09c3ab-630e-45b3-9a1f-85e9478705d6http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=17&entryId=172phillip.malloch@teliasonera.comSo after a week of running around the huge new venue for Mobile World Congress I am back in Brussels. It was a great week and I met hundreds of really interesting people. Here are some pictures: There was alot of discussion this year about M2M and connected everything, also on the policy side it is clear that spectrum was the dominant issue here and judging by the handset vendors, it's all about the Phablet! I spent a lot of my time at the excellent ministerial programme that gathered...Fri, 01 Mar 2013 14:48:19 +01002013-03-01T14:48:19+01:0054de8350-4ac2-4cf9-b0b1-313758c3635dhttp://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=5&entryId=171priya.sawhney@teliasonera.comThe entertainment content industry has fought the concept of “free” content for about 100 years now. In the early 1900s  artistes were against the gramophone industry, claiming that the need for their services would disappear with the introduction of records. Then the gramophone industry was threatened by radio; the book industry by the photocopier; the movie and television industry by the VCR...  In April 2008, Apple surpassed WalMart as the largest retailer of music in the US; in 2010, Avat...Wed, 27 Feb 2013 21:25:18 +01002013-02-27T21:25:18+01:002ff7c8dc-3190-4afc-b512-ea7e51a3b763http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=52&entryId=170Lars-Ake.Johansson@teliasonera.comUbuntu, a world first among mobile phone OS, was presented during MWC. It is an open OS platform with applications all based on HTML5, which can run on all platforms, phones, tablets and PC:s. This could potentially affect companies which have built their platforms with limitations requiring businesses and consumers to buy the whole range of products. Listen to the blog post with Richard Collins, head of the phone OS developing platform, who tells us what Ubuntu's unique selling points are. T...Wed, 27 Feb 2013 17:05:28 +01002013-02-27T17:05:28+01:0004177690-191b-45a8-90c3-ce26d506a536http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=52&entryId=169Lars-Ake.Johansson@teliasonera.comWe got a glimpse of the new Huawei 4G phone that will hit the market in Q2. Listen to the vlog with Oscar Fernandez Thunström giving a short brief on the features of the phone that is expected to enter the market in May. Lars-Åke Johansson, editor-in-chief TeliaSonera newsroom Tue, 26 Feb 2013 16:31:58 +01002013-02-26T16:31:58+01:004209e567-efd3-46da-99b8-c9d95298cb76http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=52&entryId=168Lars-Ake.Johansson@teliasonera.comM2M is the dominating issue on exhibition and in seminars this year and Ericsson is one of the largest to exhibiting M2M.The chargeable hybrid car is on display and the next area of interest that end users will notice is the home environment. Listen to the vlog post with Miguel Blockstrand telling us what Ericsson has on display at the MWC 2013.   Tue, 26 Feb 2013 10:02:59 +01002013-02-26T10:02:59+01:002aef0bf9-e431-43a1-a6b0-451f3fc510e1http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=46&entryId=167craide@azercell.comFirst question any investor or business owner has is when, how and to what extent he will get the return of his investment. And in such a tangible world how will you/your company measure such an intangible thing as a Customer Satisfaction ROI? You know, it’s already becoming a trend at least to try to measure intangible aspects such us as loyalty, experience and sentiment and we already came to the point on how it is difficult to measure all dimensions of customer service. And it is almost my...Fri, 22 Feb 2013 07:04:04 +01002013-02-22T07:04:04+01:00ec1abe01-7e4a-440c-8703-47429b428688http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=17&entryId=166phillip.malloch@teliasonera.comI am heading to Barcelona for the GSMA Mobile World Congress , next week will see tens of thousands of industry represetatives from accross a range of parties such hardware manufacturers, operators, governments, regulators and journalists. This year's theme is 'Expoloring new mobile horizons' certainly a fitting title for an industry continuing to deal with such challenges. The line up of CEO keynotes is impresseive as usual. I will keeping a small photo diary and I will keep you all updated...Thu, 21 Feb 2013 17:20:44 +01002013-02-21T17:20:44+01:000ad27a27-98e2-4337-93bc-a46687343cc6http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=5&entryId=165priya.sawhney@teliasonera.comIn my daily job I meet many customers who are CIOs or responsible for Strategy or driving change and excellence in Customer Experience in their company and who are very interested in finding ways to create better results together. During the week I listened to an interesting presentation where Conny at Evry talked about it being time for every company to have a CMO – a Chief Mobility Officer. And then my colleague Niklas sent me a very interesting article yesterday – about the people trying t...Wed, 20 Feb 2013 23:33:07 +01002013-02-20T23:33:07+01:0065c254b6-a427-48f8-9e0a-57ab3999c084http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=46&entryId=164craide@azercell.comThis is not my quote but customer service guru   Ken Blanchard’s  and I like it. Usually front line staff is considered as a crucial position for customer satisfaction. No doubt they play a huge role  in forming customer opinion of the company, I would also like to mention that external customer care shouldn’t be one department’s issue but that should be the main direction for the whole company. Many companies with challenging revenue targets are struggling in endless cycling of creating new...Wed, 20 Feb 2013 10:41:01 +01002013-02-20T10:41:01+01:0098f7dc1c-c725-4eb5-9192-a525c12fde70http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=17&entryId=163phillip.malloch@teliasonera.comI have had a number of meetings over the past few months and discussions on the future of cyber security, the European Commission has now set forth its cyber security strategy which has been in the pipeline for some time. The initiative is put forward by a number of Commissioners, Neelie Kroes, Vice-President for the Digital Agenda, Cecilia Malmström, EU Commissioner for Home Affairs and Catherine Ashton, High Representative of the Union for Foreign Affairs and Security Policy/Vice-President ...Thu, 14 Feb 2013 08:54:17 +01002013-02-14T08:54:17+01:008246a4ce-5fbb-4133-b848-1ec8bfa2e0a2http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=5&entryId=162priya.sawhney@teliasonera.comRumour has it that a number of sites recently experienced  difficulties due to problems in Facebook Connect that made their way to their affiliated partner websites. (Facebook Connect is the next iteration of Facebook Platform that allows users to "connect" their Facebook identity, friends and privacy to any site, enabling third party websites to implement features of Facebook Platform). So problems in the application resulted in some problems for their partner websites. As I understand it th...Wed, 13 Feb 2013 22:15:40 +01002013-02-13T22:15:40+01:00f06d3b62-7545-4e5f-85d9-c42875ca7755http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=46&entryId=161craide@azercell.com108 000 000 results. I searched for “Customer Satisfaction” in Google, and received literally millions of sources to read and think over it. Not to mention huge libraries of books and mountains of reports. In modern world every business owner seems to realize how important it is to keep customers happy. But why do most companies still fail to understand customers’ real needs and expectations and use wrong forms of communication?  Customer Satisfaction - Definition is pretty simple and speaks...Thu, 07 Feb 2013 18:19:11 +01002013-02-07T18:19:11+01:00272d73a1-9d2f-4e63-a4ec-33dfecc7b5dbhttp://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=5&entryId=160priya.sawhney@teliasonera.comThis week we launched our annual Smart Company  survey in Sweden (a study run together with Cisco Systems AB) and more than 1300 responses from companies across the country have flooded in and more are on the way. Last year’s survey showed that the Public sector lagged behind the Private sector in areas related to more productive and effective ways of working using TMT (Technology, Media and Telecoms). Public sector employment represents more than 15% employment in Europe and given the genera...Wed, 06 Feb 2013 20:55:41 +01002013-02-06T20:55:41+01:00f17fd619-b21f-480e-96b8-2966fa06062fhttp://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=17&entryId=159phillip.malloch@teliasonera.comI am once again in the US this week and I am able to see first-hand the aftermath of hurricane Sandy. I have also been talking to people and seeing how dependant people are on their phones and gadgets when it comes to communications in a crisis. I was impressed with stories about how quickly the mobile networks where back up and running but one of the major issues was the length of time people spent without access to power. This why this week I have been really impressed by some really great...Wed, 06 Feb 2013 00:14:09 +01002013-02-06T00:14:09+01:00c7a32583-ce62-4cdb-9391-58bcc4d08f71http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=5&entryId=158priya.sawhney@teliasonera.comI talked about learnings from virtual meetings in my earlier blog post. And for inspiration for this post, along the lines of virtual video meetings – I had a chat with my own Mr. Video a.k.a  Mr. Business Collaboration - Per Åkerstrand in my own company.  Here is what Per said – “Business Collaboration using high quality video  holds large potential, in order to inspire here are a few examples on best practice: Healthcare : video meetings are used here in order to drive patient centric...Wed, 30 Jan 2013 19:32:07 +01002013-01-30T19:32:07+01:00794b149f-289d-41c3-a688-fa6ebf8e47f8http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=17&entryId=157phillip.malloch@teliasonera.comDuring a number of meetings this week the issue of rural broadband coverage has raised its head. This issue has been around for as long as I have been involved in the industry and seemingly the rural-urban divide on broadband is still a challenge to the industry. As someone who grew up in a fairly rural environment (a village of 300 people) I am aware of the problems of rural coverage and also many friends and family of mine are often frustrated when trying to do business in non-urban...Tue, 29 Jan 2013 18:32:31 +01002013-01-29T18:32:31+01:00f7709e80-ecf3-410e-8f7d-f57cb54956b2http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=5&entryId=156priya.sawhney@teliasonera.comInnovation in communications enables people to see each other and share documents through virtual meetings using tools which are typically enterprise in origin like Webex or Telepresence   (when we run a Telepresence meeting its almost the same as being in the same room). However now with video over social media eg with Facebook or Google Hangouts I expect that the uptake of virtual meetings will grow even more rapidly due to consumerisation. In my company we focus on “walking the talk” and...Sun, 27 Jan 2013 19:15:34 +01002013-01-27T19:15:34+01:00b73dcebb-2e44-4926-81fa-f073e04db239http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=17&entryId=155phillip.malloch@teliasonera.comThe world around us has changed dramatically when you look at the past 10 – 15 years of having ‘the internet’ as the go to medium of communication for many people. One issue that has always been contentious is the perceived way that some organisations, be them public or private seek to get control of new realities. This is not just a disagreement that is talked about over a cup of coffee; it was brought into stark reality last week with the death of internet entrepreneur Aaron Scwartz . Is...Thu, 24 Jan 2013 08:19:10 +01002013-01-24T08:19:10+01:00dc5af2d1-3d15-4998-9672-61161f743a11http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=5&entryId=154priya.sawhney@teliasonera.comA colleague asked me recently if I had any indication on general trends in "traditional telecoms" that I could share with her. My short answer to her was “yes”. And so here are some trends for the old-timer telco-geeks amongst us (that would include myself, actually, given that almost my entire career has been in this industry).. 1. Operating Systems (OS) – device use case convergence and OS diversity PCs are slowly giving way to Macs though Windows still leads with about 85% market share on...Wed, 16 Jan 2013 21:04:45 +01002013-01-16T21:04:45+01:008291e615-5d3f-4d0b-9030-fb05ac2e6917http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=17&entryId=153phillip.malloch@teliasonera.comI was catching up on some reading this week when I read a blog post from Vice-President Kroes regarding the sale of spectrum in the Netherlands which raised four times more revenue than was expected. I couldn’t be in more agreement with her points in terms of the short-sightedness and ultimately self-defeating nature of using spectrum auctions as sources of revenue generation for dwindling state coffers. The investment in high speed infrastructure is a balance for operators in an increasingly...Tue, 15 Jan 2013 18:04:58 +01002013-01-15T18:04:58+01:00e055894e-2986-45dc-aa5f-54f609108db3http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=5&entryId=152priya.sawhney@teliasonera.comDeployment of LTE is going on worldwide. It is probably the emergence of LTE that will finally remove the user experience barrier between fixed and mobile data access services. Given the growth of devices like the iPad, more and more people are moving to wireless ways of working and connecting. According to Informa ( as quoted on 4G Americas  ) there are more than 6 billion GSM, HSPA and LTE connections on our planet. Add to that the number of people accessing voice and data applications...Wed, 09 Jan 2013 20:21:46 +01002013-01-09T20:21:46+01:0082634df5-34eb-4257-9b2e-6ad8da239921http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=17&entryId=151phillip.malloch@teliasonera.comYou may remember that some weeks ago I wrote a post about the State’s role in broadband roll out . My argument was very simple; encourage market based solutions to problems through economic incentives and focus on areas with little to no business case. That all holds true for the supply side of things, but more and more I have been looking at ways in which governments can play a vital role in stimulating the demand for broadband. I am firm believer of the mantra that ‘if you sell it, use it’....Tue, 08 Jan 2013 17:36:56 +01002013-01-08T17:36:56+01:00ff7bab08-b152-40ab-bdc4-87ef4d67ab51http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=17&entryId=150phillip.malloch@teliasonera.comBy this point we have hopefully seen the last of the cold turkey and stuffing sandwiches, the cork has been firmly plugged back in the sherry bottle for another year and we are now looking forward to bringing in the New Year with our friends and family. As we look back on 2012 as part of the telecoms community, was it a successful year? I would say in part yes, I think as a company we hit some significant milestones which I have blogged about over the past year. From a policy perspective we...Mon, 31 Dec 2012 19:06:09 +01002012-12-31T19:06:09+01:0040ecebf2-be7d-4b91-b30c-2048b5452a77http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=17&entryId=149phillip.malloch@teliasonera.comSo as we come to the end of 2012, I have been thinking about my first year as a blogger for TeliaSonera. I was going to write my ups and downs of actually writing a blog but instead I thought I would talk about what I think blogging gives you as a person. 1.) A voice – In an increasingly diffused and ‘noisy’ media, it is strangely liberating to have your own little window on the online world which you can lean out of and shout loudly if you want or just talk to those out there who want to...Wed, 19 Dec 2012 00:00:04 +01002012-12-19T00:00:04+01:008612813f-892d-4dcf-b1c7-0399e62ee2afhttp://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=9&entryId=148alexandra.akkirman@finturholdings.comWhat? Another year has come to an end? Unbelievable! Time flies, especially when one is at work. It’s time for another round of annual reporting, budget closing, performance evaluation…  If I look back at our most significant achievements in Eurasia in 2012, I would highlight these: -        Resolved shareholder dispute in our minority owned operation, Russian MegaFon, followed by MegaFon’s IPO -        Kcell IPO at London and Kazakhstan Stock Exchanges -        Commercial launch of 4G/LTE...Tue, 18 Dec 2012 22:27:38 +01002012-12-18T22:27:38+01:00c5200285-cd72-4fea-b6ec-49ebd1b8f0c5http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=5&entryId=147priya.sawhney@teliasonera.comCasting an eye over the year to come, and learning from the year behind, here are my predicts for 2013. Assuming of course that NASA are correct in their analysis …. :- In keeping with the increasing trend of visual and short attention span, this blog post became an infographic, showing six predicts- Here is my seventh: the year of 2013 will be the year of Doing. The year of speed in execution, of walking the talk - the year of transparence and showing what you are all about . My keywords for...Tue, 18 Dec 2012 21:22:04 +01002012-12-18T21:22:04+01:007d071e4f-b280-43b2-ad7e-de8c78376b7ehttp://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=17&entryId=146phillip.malloch@teliasonera.comLast week I was discussing the trials and tribulations of my day to day work and one thing which is a vital part of my work is collaboration . I met this week with a very interesting contact at the European Commission and we discussed the need to and challenges of encouraging better collaboration. Is it enough still to stare at a car crash of lines, colours and comments that is a track changes version of a paper when it looks more like a Jackson Pollock than consultation response? It’s naïve ...Mon, 10 Dec 2012 18:59:08 +01002012-12-10T18:59:08+01:00ee98eb82-2df2-4fb5-a182-0d1e84b02870http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=5&entryId=145priya.sawhney@teliasonera.comThe 19 th and 20 th century saw a high degree of innovation in technological areas, starting with the Industrial Revolution and continuing with various inventions especially during World War 1 and 2 and culminating with the digital highway of the Internet. The first 12 years of this century have already shown us a plethora of technical innovations from the iPhone to Google glasses to so much more.. so much that technological innovation seems to have become mainstream and constant. I believe...Wed, 05 Dec 2012 22:50:16 +01002012-12-05T22:50:16+01:00086dce70-be10-49a1-b303-40ee1a958403http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=17&entryId=144phillip.malloch@teliasonera.comA few technical hiccups this week and some discussions about some changes internally have led me to think about the way I work, particularly working as a ‘one man band’ here in Brussels. I came to the conclusion that there are certainly some advantages and some disadvantages. I was also inspired to think a little after reading a Stanford report entitled: Does working from home work? Evidence from a Chinese experiment. 1.) Freedom- Working on my own a lot gives me the freedom to a certain exte...Mon, 03 Dec 2012 19:33:34 +01002012-12-03T19:33:34+01:007e81e0cd-21c0-435c-9c9f-ae03aa0687e9http://www.teliasonera.com/en/newsroom/blogs/my-blog/?blogId=5&entryId=143priya.sawhney@teliasonera.comHeadsup that this blog post is going to be somewhat esoteric. And I find myself in good company regarding esotericism  in the TMT (Technology, Media and Telecoms) industry with a professor from  the Royal School of Technology in Stockholm, who connected the timing of  innovations in 2G-3G-4G networks  with sunspot cycles every decade. Last Sunday my colleague and friend LG Wallmark sent me a link that I highly recommend – 6 Social media digital trends . http://www.jeffbullas.com/2010/08/02/6-...Wed, 28 Nov 2012 22:10:50 +01002012-11-28T22:10:50+01:00